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Products and services
Products and services
Customer Service
NLMK USA is here to serve our customers. Our horizontally integrated structure allows our team to provide timely and accurate responses to inquiries as well as customer service and technical support questions.
Customer satisfaction is a core value that drives our business. We offer
- A newly revamped Customer Portal, allowing the Customer to create their own reports for their specific needs.
- In-house logistics enabling us to ship our product via barge, rail or truck.
- Technical service in customer facilities to aid in spanning the gap in making the products work in their intended applications by providing individualized technical service resources with one-on-one interaction with the customer base.
- Assistance with meeting and navigating the new regulatory and compliance documentation requirements for purchased products (REACH, LEEDS, RoHS, etc.).
- Full Quality Assurance / Quality Systems support – offering participation in full-scale Level III PPAP programs, ISO 9001:2015, provision of corrective actions on request and thorough root cause analysis investigations associated with product non-conformances.